Taco Bell's parent company, Yum Brands, plans to introduce 'voice AI' technology in hundreds of locations by the end of the year to ease employee workloads, improve order accuracy, and reduce wait times, with the ultimate goal of increasing revenue. This technology has been in original testing for about two years in over 100 Taco Bell locations and has also been implemented in five KFC restaurants in Australia. Despite mixed results from AI experiments in the fast-food industry, Wendy's expressed satisfaction, while McDonald's has retracted related plans.

American fast food chain Taco Bell has announced an expansion of its artificial intelligence (AI) ordering system testing, with plans to roll out AI voice technology to hundreds of stores by the end of 2023. This initiative aims to reduce employee workload, improve order accuracy, shorten customer wait times, and ultimately drive profit growth. This move demonstrates the fast food industry's shift towards intelligent services. Yum! Brands has already tested AI technology at some Taco Bell drive-thrus in the U.S., with plans to introduce it at KFC locations in Australia in the future.